Privacy Policy

 This Privacy Policy describes how Melissa Shakti Coaching, LLC, operating as Melissa Ratliff-Sorrell ("we," "our," or "us"), collects, uses, discloses, and protects the personal information of users ("you" or "your") of our website and services.

By using our website, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing address
• Payment information
• Information you provide through contact forms, intake forms, or during consultations
• Usage data (e.g., IP address, browser type, referring pages, duration of visit)

2. Sensitive Information

The nature of our work means clients may share deeply personal, emotional, or health-related information during sessions, consultations, or through intake forms. This information is held in strict confidence, is never used for marketing purposes, and is never sold or shared except as described in the Confidentiality provisions of our Terms & Conditions or as required by law.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide coaching services and respond to inquiries
• To process payments and send invoices
• To personalize your experience on our website
• To send newsletters or updates (you can opt out at any time)
• To improve our website and services
• To comply with legal and regulatory requirements

4. Text Messages

By providing your phone number, you consent to receive text messages related to your services, including appointment reminders, scheduling communications, and personal check-ins. Information about programs and offerings is sent by text only when you request it. You may opt out of text communication at any time by replying STOP or contacting us directly.

5. How We Protect Your Information

We employ industry-standard security measures to safeguard your personal information. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

6. Data Retention

We keep minimal records. Beyond information retained by our service platforms (Kajabi for payments and communications, Calendly for scheduling), we do not maintain session notes or additional client documentation. Platform-retained data is governed by those providers’ privacy policies. You may request access to or deletion of your personal information by contacting us.

7. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent. This does not include service providers who assist us in operating our business — including our payment and website platform (Kajabi), scheduling provider (Calendly), and form providers — who are bound to keep this information confidential.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to disable cookies, but this may affect some functionality.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date above.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Melissa Shakti Coaching, LLC

[email protected]